Flight delays are costing airlines serious money

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For years, Southwest was the most punctual of big U.S. airlines, so its tumble toward the bottom of government rankings for on-time arrivals was stunning.

Southwest officials needed to fix an ill-fated decision to squeeze more flights into the schedule. In August, they backed off by allowing more time between flights. And they told employees that the first flight of the day on every route had to leave on time.

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"If you're late out of the driveway in the morning, you're probably going to be a little bit late to work," says Steve Hozdulick, Southwest's senior director of operational performance. "You're going to hit the two traffic lights that you never hit." Read more...

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from MashableThe Associated Press