Monday, April 13, 2015

Here's the data to back up your next complaint about airline service

http://rack.1.mshcdn.com/media/ZgkyMDE1LzA0LzEzLzlhL3NlYXRzLmNlMTJhLmpwZwpwCXRodW1iCTU3NXgzMjMjCmUJanBn/b262e94f/680/seats.jpg // Seats

If you think that air travel is getting worse, research is on your side.


Two university researchers who have tracked the airline industry for decades released their report Monday on the current state of air travel.



More flights are late, more bags are getting lost, and customers are lodging more complaints about U.S. airlines, government data shows. Dean Headley, a marketing professor at Wichita State and one of the co-authors of the annual report, said passengers already know that air travel is getting worse: "We just got the numbers to prove it." Read more...


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from MashableJessica Plautz
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