Sometimes, technology really does solve our everyday problems.
Comcast launched a new feature in its MyAccount app that tracks the company's technicians. You'll still have to wait around for the cable guy, but the days of hanging out for hours for that knock at the door may be coming to an end.
If you're waiting on an appointment, the app will send an alert when a technician is about 30 minutes away. Users will then be able to track the technician on a map
"We’re hoping this will prevent our customers from just needing to sit at home and wait," said Charlie Herrin, senior VP of customer experience for Comcast Cable, in a press release. "They can check the app from the office, or wherever they are, and head home when they see we’re on our way. If we are running late, which can happen if our tech gets tied up at someone else’s house, we will let folks know that too, and provide real-time status updates so they can plan accordingly." Read more...
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from MashableJason Abbruzzese
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